"An unexpected surge of online orders in the past few weeks appears to have strained the limits of delivery and fulfillment infrastructure at retailers and parcel carriers."
It happened to me, with a gift for my wife. I paid for FedEx standard overnight, and they didn't make it. That's supposed to be a money-back guarantee, so I'll have to see about a refund! Not sure how that works. I paid the retailer, who presumably paid FedEx. So do I need to call the retailer and he has to call FedEx?
The package was in Chicago early in the morning on the 24th. And they kept estimating it would be at my door by 8pm. Until 8pm, when the estimate suddenly changed to "N/A". Hopefully that's computerese for the 26th.
You know, for years I resisted buying stuff online. Online is really convenient, but it doesn't give me the immediate satisfaction of having the goods in my hands.
Absolutely, positively, oops not quite,