In the absence of conflicting opinions, harmonious tranquil work groups are prone to becoming static, apathetic and unresponsive to pressures for change and innovation. They also risk the danger of becoming so self-satisfied, that dissenting views – which may offer important alternative information – are totally shut out. In short, they fall victims to a syndrome called “GROUPTHINK”Of course, glorifying dissent is not the solution, either. The trick is for the leaders to listen judiciously. Which, in a way, is what they get paid to do.
Sometimes someone else can spot
something you did not.