Friday, August 20, 2010

Commonwealth Edison Exelon Fail Rant

I came home yesterday to a partial electric outage here. It's still like that. The problem is outside the house - with the connection to the electric company, which around here is ComEd, alias Commonwealth Edison, a division of Exelon.

We paid money to an electrician to verify that the problem was outside the house.

My persistent and overheated wife has been calling them since yesterday evening. Every time she checks on the problem status it is listed as due to be fixed within 2 hours. But the target keeps moving away.

Apparently they have a computer program that sets an optimistic goal and just keeps adding 2 hours when the problem is not solved.

Well, it's been adding 2 hours for 28 hours now.

When will it end?
When will they send
someone to mend
my power?

The message says another couple of hours.

No comments: