"A new study indicates an astounding half of all products returned to stores as 'malfunctioning' are really given back by buyers who can't figure out how to use them."
"She even brought in the designers and let them watch the test subjects struggling, a process that reportedly amazed the inventors."
I'm not really surprised. Between indecipherable instructions and counter-intuitive designs, I've had my share of trouble.
When reading product reviews
I look for things that are easy to use.